FAQ

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation email will also be sent to the email address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders. Feel free to contact us at any time if you have any queries about your order.

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.

To keep things simple, we never change your password without you requesting it. If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the Welcome page and we’ll get you back up and running right away.

There is a "Forgot Your Password" link on the login page. You will be prompted to enter a registered email address which will allow you to reset your password. Please make sure that you enter the email address you registered with. If your email address has changed, please contact us on 031 705 1055 so that we can keep our records up to date.

No, your password will never expire, but can be changed at any time.

Yes, we do. Simply select Instant EFT as a payment method during checkout.

We offer delivery at any specified address within South Africa. You can change your specified address for each delivery or set it to remain on your billing address. We also offer the option to collect your order from our warehouse, situated at 29 Qashana Khuzwayo Road, The Wolds, New Germany, 3610

Orders being delivered through our courier service providers, will be provided with live shipping rates on the website during your checkout process and delivered within 7 working days.

If you have a query about your order or delivery, or any other query, please give us a call on 031 705 1055, email us at [email protected], or submit a query online.

In order to transact on this website, you need to have a registered profile. Your profile has a username and password which you will need to log on. If you do not have a username or password, you will need to create a profile.